Questions, answered

We recommend starting with a consultation. Our clinicians will review your health history, goals, and current status — then recommend a Recovery Stack™ or custom protocol tailored to you.

No referral is needed. OutRecover is a wellness facility, and most of our services are available without a physician referral. Some clients coordinate with their doctors for post-surgical protocols — we welcome that collaboration.

Session lengths vary by modality — from 9 minutes (CAROL AI Bike) to 90 minutes (HBOT). Your clinician will help you plan sessions that fit your schedule and maximize the protocol.

Comfortable athletic wear works for most modalities. For HBOT, we provide approved garments. For the cold plunge, bring a swimsuit or compression shorts. Towels and basic amenities are provided.

Recovery Stacking™ is our methodology for combining multiple therapeutic modalities in a strategic sequence. Rather than treating each therapy as isolated, we design protocols where therapies amplify each other's effects by targeting the same biological outcome from different angles. We currently offer 17 Recovery Stacks built from 18 modalities.

A Recovery Stack™ is a clinician-designed protocol with specific timing, sequencing, and dosing drawn from our 18 modalities. Choosing modalities randomly without understanding their interactions can lead to suboptimal results — or even counterproductive combinations.

We offer 17 Recovery Stacks, each targeting a specific recovery goal — from post-surgical rehabilitation and pain management to athletic performance and stress resilience. Your clinician will recommend the stacks best suited to your needs.

Yes, with guidance. Our clinicians can help you build a custom protocol that draws from multiple stacks if your needs overlap. This is common for clients with complex or multi-system goals.

Yes — all modalities we offer have established safety profiles. Each therapy comes with specific contraindications that our intake process screens for. We conduct thorough assessments before recommending any protocol.

Many of our clients have health conditions that are precisely why they're here. However, some conditions are contraindicated for specific modalities (e.g., untreated pneumothorax for HBOT, pacemakers for PEMF). We review this during intake and work with your care team when needed.

Yes. All sessions are overseen by trained staff. Certain modalities (HBOT, adaptive contrast oxygen training, CAROL) are directly monitored. We're present for your entire visit.

Monthly sessions can be applied to any modality in our facility. Your clinician helps you plan how to allocate them across your protocol for maximum effect.

Yes. Memberships are month-to-month with 30 days notice for cancellation. We don't believe in locking clients into contracts — results keep people here.

OutRecover is a wellness facility and services are not currently covered by insurance. Some clients with HSA or FSA accounts may be able to use those funds. Please check with your plan administrator.

Membership covers your included sessions and benefits. Add-on sessions, IV infusions (when available), and retail products are billed separately with member discounts applied.

Your membership includes a set number of Core Services per month (Bronze: 8, Silver: 16, Gold: 24, Platinum: unlimited). Core Services include Red Light Therapy, PEMF Therapy, Compression Therapy, Sauna, Dry Cold Plunge, H-Wave, AI Bike, and Hydrogen Inhalation. Premium services (HBOT, Lymphatic Compression, etc.) are available at your member discount rate, or included with Platinum.

No. Covered Services, visits, and other benefits not used during a membership month are forfeited and do not roll over to any subsequent month.

Yes. You may cancel at any time with 30 days' advance written notice. Your membership remains active during the notice period and all fees continue through the termination date.

Membership Fees are non-refundable except as required by applicable law. If OutRecover permanently ceases offering services, prepaid fees will be refunded for full membership months after cessation.

Yes. Upon approval, your current membership terminates and unused services are prorated as a non-refundable account credit toward the new tier. A new billing cycle begins on the change date.

No. This membership is not a contract of insurance and is not regulated by insurance laws. OutRecover does not submit claims to any insurance company on your behalf.

Membership Fees may not constitute eligible medical expenses for HSA/FSA reimbursement. Eligibility depends on your specific plan -- consult your tax or benefits advisor.

Cancel or reschedule at least 24 hours before your appointment. Late cancellations and no-shows result in forfeiture of that service credit.

No. OutRecover makes no representations, warranties, or guarantees regarding outcomes, results, or efficacy of any services. Individual results may vary.

If you are dissatisfied with a service within the first 7 days of your initial membership term, OutRecover may reschedule, apply a service credit, or in exceptional cases permit early termination. This applies only to the initial term.

A Recovery Stack is a bundled session of therapeutic services curated by OutRecover using its proprietary Recovery Stacking methodology. The specific services may vary based on clinical protocols and your needs.

Bronze: 4, Silver: 6, Gold: 8 Recovery Stacks per membership month.

No. Unused Recovery Stacks do not roll over or carry forward to any subsequent month.

Yes, you can choose from any of OutRecover's available Recovery Stacks each month. Your staff will help with monthly Stack Planning to optimize your selections.

Yes. Members may purchase additional Recovery Stacks at their membership discount rate (Bronze 15% off, Silver 20% off, Gold 25% off).

Same as general membership -- 30 days' advance written notice. Late cancellations of scheduled stacks result in forfeiture.

No. Same non-refundable policy as general memberships.

Yes. Same first-7-days policy applies to the stack program's initial membership term.